Maintenance & Support

  • Solution Lifecycle Management Process Optimisation, Project Management, Requirements Management, Design & Architecture, Software Development & Maintenance, Application Management & Vetting, QA & Test, Software Roadmap & Improvements Planning & Release Management.
  • Self-Service Support Online Help Database, Documentation Development & Audits, Preservation of Domain Knowledge & Documentation Recovery.
  • 24/7 Help Desk (Support Center) Online Help Desk & Support Services, Issue Tracking with Ticketing, Issue Categorisation, Escalation, Follow-Up, Notification & Troubleshooting.
  • Hosting and Operations Administration, Deployment, Cost optimisation, Monitoring, Scheduled & Custom Updates, OS, Database & Server Migration, Configuration, Auto Scaling, Upgrade Enhancement & Patch Management.
  • Infrastructure Management and Monitoring Event & Application Management Monitoring, Infrastructure Health Reports & Audits, Security Management, License & Certificate Management.
  • Service Level Agreement Management Disaster Recovery & Business Continuity, Policy & Compliance Management.

ADVICE

  • Documentation Recovery
  • Impact Analysis & Modeling
  • Solution Roadmap & Improvements

ARCHITECT

  • Full-Featured Maintenance
  • Cost Effective Support Services
  • Application Management Monitoring

BUILD

  • SLA Management
  • Knowledge Base Documentation
  • Incident Management Processes

Incredible PartnersEffective Relationships